1. Your specific agreement comes first
Your signed proposal, invoice, payment schedule or other written agreement may contain package-specific cancellation or refund terms. Those specific terms control where they differ from this general policy.
2. Before substantive work begins
If you cancel before substantive work has begun, IQ ConsultUS will generally refund professional fees paid for work that has not started, less any non-recoverable payment-processing charges or third-party costs already incurred on your instructions.
3. After work has begun
Once research, strategy, document review, application preparation, consultation work, capacity allocation or another substantive service stage has begun, the portion of the fee attributable to work already performed or committed is not refundable. Where a prepaid amount clearly covers future work that has not been started or committed, IQ ConsultUS may assess the unperformed portion for a refund based on the agreed scope and work completed.
Milestone payments are earned for the relevant stage of service, not for an admission, scholarship or visa outcome.
4. Third-party fees
University application fees, testing fees, credential-evaluation charges, SEVIS or visa fees, deposits, courier charges, bank charges and other third-party payments are controlled by the relevant third party. IQ ConsultUS cannot refund third-party charges it did not retain and cannot guarantee that a third party will issue a refund.
5. Missed meetings and delays
Consultation rescheduling, missed-meeting treatment and client-caused delays may be subject to the terms communicated at booking or in the applicable service agreement. A missed deadline caused by the client's failure to provide required information, documents, approvals or payment does not automatically create a refund entitlement.
6. How to request cancellation or a refund
Send the request through the official IQ ConsultUS channel used for your engagement and identify the service, payment and reason for the request. We will review the engagement record, work completed, third-party costs and applicable written terms before responding.
Contact IQ ConsultUS
For privacy access/correction/deletion requests, policy questions, cancellation or refund requests, email admin@iqconsultus.com. We may verify identity or engagement details before acting on a request.